Ordered this for my wife. Within 2 months the heart completely separated from the ring, obviously poor settings. Luckily, someone found the piece that fell off. Contacted customer service and yeah they will 'fix" it, but I have to cover the shipping costs to send it back. I get if they were going to fix it because of wear and tear, but this is literally just crappy craftsmanship of the setting connection the heart to the ring. Learned my lesson. Will never purchase from this jeweler again.
Thanks for your feedback, and I am truly sorry to hear about your wife’s ring. Having the heart detach is incredibly disappointing, and I completely understand your frustration.
When a manufacturing defect occurs, we stand behind our products. Under our 180-day guarantee, we will replace the ring with a new one. While our standard policy requires the customer to cover initial shipping back to us, we cover the full cost of the replacement and shipping it back to you.
Please follow the instructions sent to your email so we can get her replacement out as quickly as possible.
I love it so much I have not taken it off since it arrived. It is so comfortable. Very happy!
The personal note to my daughter was a nice touch. Someone at your company wrote Happy Birthday on paper. My daughter enjoyed that. She absolutely loves her ring. Thank you very much
We have been married 33 years. My husband's ring bit the dust. I surprised him with this ring and he loved it.
Beautiful look, awesome design, this ring was exactly what I was looking for. Superb quality and craftmanship.
This jeweler is amazing! Tami was so extremely helpful and patient with my millions of questions about options and sizing. Having this custom made, I was so afraid I’d make a mistake in color, stones, size, etc. The finished ring is gorgeous beyond belief! Tami was spot on with all of her answers. I love my custom made rose gold 6 band diamond and ruby 40th anniversary ring! The quality is high, it is a heavy well constructed piece that will be handed down as an heirloom. The stone placements are precise, the finish smooth, the gold color and quality perfect. It is a stunning, most unique puzzle ring. I also am grateful to have the option to purchase this locally in the U.S. When I investigated other sellers, the import fees were costly. This is a very high quality item, purchased at home. I would highly recommend this shop if you are considering a puzzle ring purchase. 😊👍
Beautiful ring, fit perfect.
Communication was great, really helped me choose the right ring for me.
I’ve been wanting an updated wedding band for a while now and had my eye on these puzzle rings. With our anniversary right around the corner, it felt like the perfect time to finally jump. I absolutely love the unique look and incredible quality of my new ring! If you’ve been thinking about getting one, this is your sign to just do it—you won’t regret it.
Outstanding product and service. The quality of my ring is amazing!!! The value and price isn't prefect, but that's because of the current high cost of gold. I purchashed my first puzzle while stationed in Turkey. It was dirt cheap 🤪. I could have waited to buy this ring, but I am very happy I have it. Thank you 😊 !!
I’m impressed with the quality of craftsmanship and customer service! The ring is beautiful and my fiancée is very happy with it.
This is just what my future husband wanted! So beautiful and I can't wait till our big day. He loves it.
This ring is probably my favorite purchase this year!! I love it, and think it looks amazing. I’m only docking a star because I had only been wearing it for 24 hours before I noticed the heart got scuffed/lost its shine. I hadn’t done much with the ring on yet (no crazy lotions/soaps/abrasive chemicals, no cooking, no swimming etc) so I’m not sure how it happened but I can’t imagine it would’ve been that easy to scuff while just wearing it. Other than that, I loveeee it!